The health and safety of patients is highly important to us. In Sanofi we do everything that we can to avoid patients having to interrupt their treatment due to supply constraints.

Occasionally we experience supply issues of certain medicines. Below is the most up to date version of our stock status (Prescription Only Medicines – POM) excluding our Vaccines. This is updated weekly.

We will always keep the Department of Health and Social Care (DHSC) and other relevant organisations informed where we are experiencing supply constraints of any of our products to help mitigate the impact on patients.

Access further information about Sanofi Products.

  • If a medicine is listed above, it means we are experiencing supply constraints, and we sincerely apologise for any inconvenience this may cause to you and your patients. Refer to the estimated resupply date to know when you should be able to order stock of this medicine again.
  • If a medicine is not listed above and you are having issues ordering the required stock: 
    • Please contact our automated, 24 hour, Customer Services stock status line:
      • Dial 0800 854 430
      • Press option 2, then press option 2 and then press option 1 for the Stock Related Queries automated line
      • Available 24/7
    • Please visit My DTP Portal to deal with allocations or prescription overrides
  • Or your agent of choice:
    • AAH 
    • ​​​​Phoenix

 If you require additional information, please contact an advisor at the Sanofi Customer Services Team.

Contact Customer Services

Call +44 (0) 800 854 430 

Option 2

to speak to a Customer Services Advisor 


Monday to Friday, 09:00-17:00

 excluding public holidays



This email is not monitored outside

of business hours

or on public holidays

The page is only intended to provide supply updates for Aventis Pharma Ltd trading as Sanofi.

MAT-XU-2302816 v3.0
Date of Preparation: January 2024