Contact Sanofi UK
Reading
Berkshire
RG6 1PT
+44 (0) 845 023 0441 Fax: +44 (0) 800 471 8627
Contact Medical Information
For patients/carers or healthcare professionals with an enquiry related to Sanofi medicines.
+44 (0) 800 035 2525 (Monday – Friday, 8:30-17:30, excluding public holidays)
An out of hours service on the same number is available for healthcare professionals needing urgent assistance.
Calls may be recorded/monitored for training purposes.
To email Sanofi UK Medical Information, use the contact form below. This mailbox is not monitored outside of business hours or on public holidays.
Contact the UK Media Relations Team
If you are a journalist with an enquiry, please contact the Sanofi UK Media Relations team at
+44 (0) 118 354 3554
or submit your question electronically via the contact form below. This route is intended for journalists with specific enquiries only.
Report a Side Effect
You can tell us about any side effects you or your patient has experienced via the following channels:
Contact form below (please select ‘Side Effects’)
+44 (0) 800 0902314 (Monday - Friday) and Fax: +44 (0) 800 4716122
yellowcard.mhra.gov.uk (information on reporting to the UK Health Authority)
Please note, we cannot provide medical advice on your symptoms. If you are concerned about your personal health or condition(s), have a medical issue or symptoms, or they worsen, please contact your doctor or healthcare provider.
What to include when you report a side effect
Reporter details your title and surname
Patient details initials, date of birth and gender of the patient
Event description of events and, if possible, start and resolution dates and outcome
Suspect medication name of the Sanofi medication taken and, if possible, dose, start date and action taken
Consent specify if you give permission to be contacted by us concerning your report
Privacy Notice
We will only use the information collected in this form for the purposes of handling and responding to your request. We will not send you unsolicited marketing materials. In the event that you are reporting a side effect, we may also use the information you submit to monitor the safety of our products and manage and report side effects.
Aventis Pharma Limited is the controller and responsible for any personal data you submit using this form. We will process your personal data on the basis that it is necessary for our legitimate interests (to maintain business contacts) and to comply with legal obligations and for reasons of public interest (monitoring side effects of products). Please see our Privacy Policy for more detailed information about our data processing activities.
UK Operating Companies
Sanofi is made up of different legal entities and in the United Kingdom Sanofi conducts its business through the following companies:
Aventis Pharma Limited
Registered in England and Wales
Company number: 01535640
Registered office address: 410 Thames Valley Park Drive, Reading, Berkshire, RG6 1PT
VAT number: GB 246 0798 43
Genzyme Limited
Registered in England and Wales
Company number: 01556886
Registered office address: 37 Hollands Road, Haverhill, Suffolk, CB9 8PV
Trading address: 12 Rookwood Way, Haverhill, Suffolk, CB9 8PU
VAT number: GB 246 0798 43